Privacy Policy

Effective date: June 25, 2026

Welcome to MediaGen ("MediaGen", "we", "us", or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit MediaGen.com and use our AI social media generator.

By using MediaGen, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our services.

• 1 Information you provide to us:
• Personal information: name, email address, and payment-related metadata when you register or purchase credits or subscriptions.
• User content: topics, generation settings, platform choices, and other inputs you submit when using our tools.
• Support messages you send to support@mediagen.com.
• 2 Information we collect automatically:
• Usage data: IP address, device information, browser type, pages visited, time spent, and related analytics.
• Cookies and similar technologies needed to keep you signed in, enforce usage limits, and secure the site.
• 3 Information from third parties:
• If you sign in with Google or other OAuth providers, we receive profile information they share according to your authorization.
• Payment partners such as Creem provide transaction status and billing metadata (we do not store full card numbers).

We use the collected information to:

• Provide, maintain, and improve MediaGen services.
• Process transactions and manage credits and subscriptions.
• Deliver AI-generated content and enforce daily usage limits.
• Run content moderation and prevent abuse.
• Respond to inquiries and provide customer support.
• Monitor trends, usage, and activities for security and reliability.
• Protect against fraud, abuse, and unauthorized access.
• Comply with legal obligations and enforce our Terms of Service.

Your prompts and generation settings are sent to configured LLM providers (such as DeepSeek or Google Gemini) to produce text output.

We do not sell your prompts or use them to train public third-party models.

Do not submit sensitive personal information you are not comfortable processing on a web service.

We do not sell your personal information.

We may share information with:

• Service providers that host infrastructure, send email, process payments, or provide LLM APIs — under contractual confidentiality and data-processing obligations.
• Law enforcement or regulators when required by law or to protect rights and safety.
• Successors in a merger, acquisition, or asset sale, subject to equivalent privacy protections.

Some providers may process data in countries other than yours. We use appropriate safeguards where required.

We implement reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, or loss.

Account data is stored in Supabase with row-level security where applicable.

No online service is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, or export personal information, or to object to or restrict certain processing.

You can update account details in your profile where available.

You may request account deletion or data requests by emailing support@mediagen.com.

You can control cookies through browser settings. Disabling cookies may affect sign-in and core features.

MediaGen may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their policies before engaging with them.

If you access our services from outside the country where our servers or providers operate, your data may be transferred to and processed in other jurisdictions with different data protection laws.

We use appropriate safeguards where required by applicable law.

The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe we have collected information from a child under 13, contact support@mediagen.com so we can take appropriate action.

You are solely responsible for ensuring that content you generate or publish complies with applicable laws and does not infringe third-party rights.

You agree not to use the Services to create or share unlawful, harmful, or sexually explicit content. See our Terms of Service for full content restrictions.

You agree to indemnify and hold harmless MediaGen and its affiliates from claims arising from your misuse of the Services or violation of applicable law.

We may update this Privacy Policy from time to time. Material changes will be posted on MediaGen.com with an updated "Last updated" date.

Continued use after changes take effect means you accept the revised Policy.

For privacy questions, data requests, or other support inquiries, email support@mediagen.com.

This is our official customer support channel and is shown in the site footer on MediaGen.com.

By using MediaGen, you acknowledge that you have read and understood this Privacy Policy.